Call Handler

Newry Area |
37.5 Hours per Week |
Monday-Friday, 9:00am-5:00pm

Ongoing Temporary Position with Potential to Become Permanent

We are seeking a Customer Service Administrator / Call Handler to join a busy and fast-paced team. This role is ideal for someone with strong administrative and customer service skills who enjoys handling enquiries, coordinating information, and ensuring a high standard of support is delivered to both customers and internal teams.

Acting as a key point of contact, you'll manage incoming calls, update internal systems, coordinate works and schedules, and help keep day-to-day operations running smoothly.

• Handle incoming customer calls and enquiries in a professional manner.
• Schedule appointments and coordinate workloads for operatives and contractors.
• Maintain accurate records and update internal systems.
• Monitor ongoing jobs and support the resolution of queries or delays.
• Liaise with customers, contractors and internal departments.
• Process documentation, quotations and general administrative tasks.
• Produce reports and assist with tracking service performance and KPIs.

• Previous experience in a customer service, call handling or administrative role.
• Excellent communication and organisational skills.
• Strong attention to detail and ability to manage multiple tasks.
• Proficient in Microsoft Office and internal database systems.
• Experience with in construction, maintenance, housing or property services would be beneficial but not essential.
• Positive, proactive and customer-focused approach.

• Ongoing temporary assignment with the opportunity to secure a permanent position.
• Monday-Friday working hours (9am-5pm).
• Supportive and collaborative team environment.
• Immediate start available.