Senior 3Rd Line Support Engineer

Overview

We’re working with a global organisation to appoint a remote Senior 3rd Line Infrastructure Engineer to support and evolve their enterprise IT environment. This is a senior, hands-on role with ownership of complex incidents, critical infrastructure, and high-impact projects across multiple sites. We are looking for someone with strong Network experience from an MSP environment.

• Own and resolve 3rd line BAU and P1 incidents, including on-call rota
• Act as the senior escalation point for infrastructure and network issues
• Deliver and support infrastructure, network, and security projects
• Lead root cause analysis for major incidents and service outages
• Maintain high availability across servers, networks, and core platforms
• Support monitoring, change, and out-of-hours maintenance activities
• Mentor and support junior engineers

• Proven 3rd line infrastructure engineering background (MSP Background)
• Strong networking expertise (Cisco/HPE switches, routing, firewalls, wireless)
• Microsoft stack:
  Azure AD, Windows Server, Active Directory, GPO, O365, SCCM, RDS
• Virtualisation & storage: VMware, SAN (FC / iSCSI)
• Backup & recovery:
  Veeam (including M365)
• Linux (Ubuntu) exposure and automation experience beneficial
• Strong aw...