Public Liaison Officer

Overview

Volker Highways is a market leader in the delivery of highways and street lighting term maintenance contracts. We build strong collaborative relationships with our clients to drive improvements and efficiency in all our activities. We have the capability to deliver major surfacing and public realm infrastructure projects. Our specialist in-house traffic management division provides expert advice and support across the industry, whilst assisting with our own, in-house contracts.

A Public Liaison Officer (PLO) is a vital part of the operational delivery across all Volker Highways contracts. Working closely with the Operational Delivery and Commercial teams, the PLO ensures proactive, clear, and consistent communication with residents, businesses, and stakeholders. We have a position in Slough for a PLO with direct responsibility for enquiries and complaints relating to the A4 Bath Road & DFR projects.

The PLO helps ensure the community is well informed, safe, and experiences minimal disruption. The role involves close collaboration with supervisors, project management teams, and the Client to support all planned works.

This is a combined on-site and office-based role, requiring frequent interaction with residents, councillors, businesses and other stakeholders—whether in person, in writing, or over the phone. Accurate recording of all actions is essential. Periods of lone working may be required, and a body camera must be worn at all times when doing so.

• Manage and update customer enquiries and concerns.
• Communicate effectively with residents and stakeholders affected by programmed works, including but not limited to:
• Letter drops and business card delivery
• Local business engagement
• Resident drop-in sessions
• Serving as the on-site public point of contact
• Door-knocking in advance of works
• Installing and updating advanced warning signage
• Responding to queries, complaints, and concerns via phone, email, or in person

Essential

• Skilled in customer and stakeholder management
• Ability to manage workload independently to meet deadlines
• Understanding of highways term maintenance contracts
• Full UK driving licence

Desirable

• Understanding of permit schemes and the Traffic Management Act (TMA)
• City & Guilds qualification in Highway Maintenance Inspections

If your past experience doesn’t match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.

Volker Highways is under the umbrella of Volker Wessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure.

By utilising the specialist skills of each business unit within Volker Wessels UK, Volker Highways are able to ensure our staff provide unrivalled resources and expertise to our clients.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

• Competitive salary
• Co…