Sr Project Specialist Finance

Your Role & Accountabilities Financial Management & Revenue Governance

• Own and manage all phases of the client financial lifecycle, including invoicing, billing, unbilled activity, aged debt, dispute resolution, write offs, and financial troubleshooting.
• Monitor and resolve invoicing issues, aged debt, and discrepancies in partnership with Cartus internal teams and client contacts.
• Ensure accurate and compliant assignment expense reporting in support of taxable compensation requirements.
• Maintain accurate expense matrices and financial frameworks to support correct billing, compliance, and margin protection.
• Proactively identify missed fees, pricing deviations, and revenue leakage; partner with internal teams to remediate and safeguard profitability.
• Monitor financial performance and resolve invoicing discrepancies in collaboration with Finance, Payroll, and Operations.

• Communicate and present complex financial information, insights, and solutions clearly to stakeholders at all levels.
• Serve as a trusted financial partner to the client, ensuring transparency, responsiveness, and confidence in financial processes and outcomes.
• Participate in client meetings, financial reviews, and operational discussions as required.

• Lead consolidated financial, operational, and compliance reporting, including standard and ad hoc deliverables.
• Deliver regular and special reporting via secure, agreed upon channels and internal platforms.
• Perform data analytics and trend analysis to identify risks, opportunities, cost drivers, and performance insights.
• Create and maintain detailed client dashboards, reports, and analysis to support decision making and strategic planning.
• Ensure integrity, accuracy, and consistency across all financial, payroll, and SLA reporting outputs by maintaining internal databases and controls.

• Coordinate the setup and financial enablement of new services and new entities by partnering with Legal, Pricing, Finance, and Operations.
• Ensure accurate system configuration, fee setup, and timely revenue recognition.
• Manage implementation related financial process changes, ensuring issues are resolved efficiently and communicated effectively.
• Assist leadership in monitoring SLAs, CTQs, service ratings, and operational performance.
• Drive account compliance through effective global operational and financial reporting.

• Identify cost saving initiatives and process improvements while maintaining service quality and compliance.
• Contribute to continuous improvement efforts by identifying efficiencies, risks, and innovation opportunities.

• Provide analytical and financial support for projects and transformational initiatives as required.
• Partner closely with regional and global teams to enhance consistency, governance, and operational efficiency.
• First contact point for client billing queries.
• Support to Account Manager for all projects and strategic initiatives.
• Liaise with client in support of assisting Account Manager with project development, deliverables and billing.
• Cover for Account Manager as the primary client contact when management is out of office.

Our winning behaviors represent how we succeed and what we believe in; they shape our culture, and enable our employees and business to continuously thrive. Always aspire to role model these.

• Obsess about Growth: focus every day on making a big impact and accelerating growth
• Relentlessly Focus on Talent: be the reason we attract and keep phenomenal people
• Always Find a Better Way: explore and embrace what is possible
• Achieve Exceptional Results: take decisive action and deliver on your commitments

• Client/customer service focused, with a consultative partnering approach
• Strong relationship building skills
• Demonstrated issue resolution and problem-solving ability
• Innovative and resourceful mindset and behaviours
• Excellent communication skills
• Strong influencing capability
• Highly organised, with strong planning and prioritisation skills

• Experience identifying, researching, and analysing complex information and translating it into client-ready materials
• Ability to manage a high volume of deliverables while meeting multiple deadlines
• Commercial business experience
• Project management experience
• Advanced systems and applications experience
• High proficiency in Microsoft Office and collaboration tools
• Experience with billing processes, including audits, invoicing, disputes, and write-offs (preferred)