Administration & Receptionist

Go back London North West University Healthcare NHS Trust

The closing date is 10 March 2026

Work as part of the Outpatients Department multi‑disciplinary team, providing an efficient administrative and Outpatient reception service

Record all outpatient attendances (cashing‑up) on the Patient Access System

Book follow‑up appointments, discharge back to the GP and/or add to waiting lists

File documents according to Information Governance policy

Communicate with patients, visitors and staff in a professional and courteous manner

Communicate effectively using all available forms of communication

Maintain an uncluttered and tidy reception area

Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces

Support the Managers and Supervisors in developing a patient focused service.

• Complete appointment outcomes such as booking patient follow‑up appointments, discharging back to the GP or adding to waiting lists as indicated on the manual or electronic outcomes forms within stipulated time frames
• Analyse patient pathways vs outcomes and escalate to relevant clinical / non‑clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
• Ensure that all patients attending in person are checked in
• Ensure all patient information is complete and up to date on the Trust ERS
• Identify, investigate and correct ERS discrepancies ensuring GP and personal contact details are accurate and up to date
• Follow the appropriate processes for audit forms, walk‑in patients, booking of BSL interpreters and transport patients in line with Trust standards
• Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
• Deal with all enquiries in a professional and co‑operative manner

Please view the attached Job Description and Person Specification for full role duties and responsibilities

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Please view the attached Job Description and Person Specification for full role duties and responsibilities

• NVQ Level 3 or Equivalent experience
• Experience of administrative work
• Cerner / NHS experience
• Understanding of confidentiality, data protection and safeguarding
• Experience of CRM database software

• Experience of working in a constantly changing environment without direct supervision
• Excellent organisation and communication skills
• Ability to input electronic data accurately
• Ability to remain calm under pressure
• Takes the initiative but works well in a team
• Willing to work flexible hours in line with the demand of the service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

London North West University Healthcare NHS Trust

£29,651 to £31,312 a year per annum inclusive of HCAS