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Solutions Partner BC – Team Lead, 2nd and 3rd Line Citizen​/ILR

Job in Newry, County Down, BT34, Northern Ireland, UK
Listing for: Pearson Carter
Full Time position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    IT Support, IT Consultant
Salary/Wage Range or Industry Benchmark: 40000 - 65000 GBP Yearly GBP 40000.00 65000.00 YEAR
Job Description & How to Apply Below
Position: Solutions Partner BC Support Opportunities – Team Lead, 2nd and 3rd Line Citizen/ILR

D365 BC Support Roles:
Team Lead, 2nd and 3rd Line – £40-65k

Pearson Carter are currently recruiting for multiple D365 BC Support roles within one of the most forward-thinking and digitally innovative solutions partners in the UK. Known for their focus on both client and employee satisfaction, they build lasting relationships both internally and with clients, this is reflected by long tenures and a 100% client retention rate.

Roles and Responsibilities
  • BC Support Team Lead – This role provides an opportunity to mentor and manage a team of motivated Support Consultants. A successful candidate will be an experienced Support Person with leadership experience (formal or informal).
  • 3rd Line BC Support Consultant – This role will be the highest point of escalation for complex and high impact BC issues. A successful candidate will be calm and knowledgeable, with strong experience in BC and AL.
  • 2nd Line BC & LS Retail Support Consultant – The 2nd Line Consultant provides advanced support for BC and LS Central, handling escalated issues from 1st line support and ensuring timely resolution. You will need strong LS retail experience and excellent problem solving skills.
Salary

Team Lead – Up to £65k

3rd Line – Up to £50k

2nd Line – Up to £45k

Location

This role is fully remote. With annual travel to company events and meet-ups.

How to Apply

Please apply asap with your CV to be considered for this position. You can also get in touch with me on  or .

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