Team Leader Visitors Services

Team Leader – Visitor Services

Location:

[Insert NHS Trust Name]

Pay: £13.36 per hour

Hours:

37.5 hours per week (5 over 7 shift pattern)

Employer:

Sodexo – working in partnership with the NHS

Make a difference every day – join our team at the heart of patient experience. Are you an experienced people leader who thrives in a busy, customer‑focused environment? Do you take pride in creating a welcoming, safe, and efficient space for patients, visitors, and staff? We are seeking a Team Leader – Visitor Services to provide leadership and operational oversight for a hybrid service within an Acute NHS Trust.

This is an exciting opportunity to bring together Reception Services, Car Parking, General Office, and Helpdesk functions into one cohesive, high‑performing team.

• Lead, train, and motivate a multidisciplinary team covering reception, parking, and general office services.
• Oversee front‑of‑house operations, ensuring every visitor receives a professional and welcoming experience.
• Supervise car parking operations, including attendants, patrols, and PCN processes.
• Manage cash handling, reimbursements, and financial governance in line with NHS and Sodexo procedures.
• Maintain accurate reporting and data transparency to the Trust.
• Monitor SLAs, drive continuous improvement, and ensure service excellence.
• Support and develop staff through appraisals, training, and regular communication.
• Promote a Zero‑Harm mindset, ensuring health and safety compliance at all times.

• Proven experience in a supervisory or team‑leader role within a customer‑service or facilities‑management environment.
• Excellent communication, organisation, and leadership skills.
• Strong understanding of cash handling, confidentiality, and administrative processes.
• Ability to manage multiple priorities in a fast‑paced setting.
• Confidence working with reporting tools, SLAs, and performance metrics.

• Experience working within the NHS or healthcare sector.
• Knowledge of parking management systems, access control, and PCN processes.
• Proficiency in Microsoft Office and digital reporting platforms.

• Competitive hourly rate of £13.36
• 37.5 hours per week, 5 over 7 days
• Ongoing training and development opportunities
• The chance to make a tangible impact on the patient and visitor experience
• A supportive, inclusive working environment that celebrates teamwork and growth

• Mental health and well‑being resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & well‑being app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial well‑being resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided
• Opportunities to gain experience through learning and development
• Cycle to Work scheme & volunteering opportunities
• Flexible working and a dynamic team environment
• Competitive pay

We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We also support disabled applicants and run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. We’re a Disability Confident Leader employer and committed to changing attitudes towards disability and ensuring disabled people have the chance to fulfil their aspirations.