Kiosk Attendant, Barn Bistro Coffee Dock

Location: The Barn Bistro, Newry
Reports to: General Manager

To run the Barn Bistro kiosk independently, serving freshly made hot drinks and sandwiches to a high standard, providing friendly and efficient customer service, and keeping the kiosk clean, safe and well stocked throughout the shift.

Customer service

• Greet every customer warmly and serve them promptly, including at busy times.
• Prepare and serve hot drinks (coffee, tea, hot chocolate, etc.) to the Barn Bistro recipe and quality standards.
• Prepare, assemble and serve sandwiches and other food items freshly to order or from the display, following portion and presentation guidelines.
• Answer questions about the menu, ingredients and allergens accurately, and refer to the allergen information whenever unsure.
• Deal with queries and complaints politely, and elevate to a manager where necessary.

Opening the kiosk (from 8:00am)

• Open up, switch on and check all equipment (coffee machine, fridges, till, card terminal).
• Check stock, dates and temperatures, and set up the display and serving area.
• Complete opening checklists and temperature logs.

Cash handling and sales

• Operate the till and card terminal accurately and process all sales correctly.
• Handle cash responsibly, keep the float secure and carry out cash-ups as instructed.
• Report any discrepancies to management immediately.

Food safety and hygiene

• Follow HACCP procedures and all food safety, hygiene and allergen policies.
• Maintain personal hygiene and wear the correct uniform at all times.
• Record fridge/hot-hold temperatures, cleaning and date-labelling as required.
• Store and rotate stock correctly (first in, first out) and dispose of out-of-date items.

Cleaning and presentation

• Keep the kiosk, equipment, counters and surrounding area clean and tidy throughout the shift.
• Complete cleaning schedules, including coffee machine cleaning and end-of-day deep clean.

Stock and ordering

• Monitor stock levels of drinks, food, cups and consumables, and report shortages to management in good time.
• Receive and check deliveries where they fall within the shift.

Closing the kiosk

• Complete cash-up and secure takings as per procedure.
• Clean down, restock for the next day and complete closing checklists.
• Switch off equipment and lock up securely.

• Work safely and confidently without direct supervision.
• Follow the lone working procedure, including check-in/check-out arrangements with management.
• Know the emergency, fire and first aid procedures, and the location of the first aid kit and fire exits.
• Report any accidents, incidents, near misses or security concerns immediately.
• Never leave the kiosk unattended or unsecured without following the agreed procedure (e.g. for breaks, locking the till).
• Contact the manager promptly if unwell, if there is a problem with equipment, or if help is needed.

Essential

• Friendly, positive and professional manner with customers
• Reliable, punctual and trustworthy, with a good attendance record
• Able to work on their own initiative and stay calm under pressure
• Good communication, numeracy and cash-handling skills
• Willingness to learn and follow procedures
• Basic Food Safety/Hygiene certificate (or willingness to complete training)

Desirable

• Previous experience in a café, kiosk, coffee shop or retail setting
• Barista experience
• Knowledge of allergen management
• First aid training

• Shifts fall between 8:00am and 5:00pm, [including weekends/bank holidays as rostered].
• The role is on your feet for most of the shift, with some lifting of stock.
• Unpaid/paid breaks as per company policy and applicable employment law, with break cover arranged in advance.
• Uniform provided.

At Launch Recruitment
, we are dedicated hospitality recruitment specialists passionate about connecting outstanding talent with leading hotels, resorts, and restaurants
.

We bridge the gap between ambitious professionals and premier hospitality venues across the sector.

Our purpose is simple:
transforming careers and empowering businesses by placing the right people in the right roles.

Whether supporting front-of-house teams, culinary talent, or senior management,
we drive success through meaningful partnerships
.

• Must be confident and comfortable working on your own, as well as part of a larger team
• Must have strong customer service skills
• Strong cash handling skills

• Food safety & Haccp…