Customer Service Advisor- Plumbmaster

Job Title Counter Sales Advisor - Plumbmaster - Newry

Reports to:

Department Manager

All aspects of counter selling, including customer service, product selection, inventory management, pricing labels

To be the customers preferred choice for timber, construction and home improvement products in the markets we serve

By providing a wide range of great value sustainable products where our customers trust us to meet their needs

Positive Attitude

Communication

Interpersonal Skills

• Upselling & Cross Selling
• Negotiation
• Product Knowledge
• Sales Administration
• Merchandising
• Customer Lifecycle / Experience

• Confidence
• Self-Awareness
• Learning Mind-set

• Adaptability
• Time Management
• Customer Focus
• Emotional Resilience
• Health & Safety
• Continuous Improvement

• A professional, smart, strong communicator
• Ability to develop a positive working relationship with customers
• Ability to identify sales opportunities
• Innovative approach to solving customer’s issues
• Ability to work in a fast paced customer focused environment
• Openness to change and ability to adapt to improve performance
• Willingness to assist other departments
• Ability to take on new responsibilities and learn quickly from others
• Willingness to be flexible in your working hours
• Act with a high degree integrity representing the values of Plumbmaster

• Deal with all retail and trade counter purchases and enquires relating to plumbing and heating materials.
• Maintain and build relationships with customers
• Cash handling, operation of counter tills and computer system
• Merchandise the shop; ensuring labels are accurate and products are placed to enhance sales
• General housekeeping of the department to ensure everything is in line with health and safety
• Continually update knowledge of products by participating in company and supplier training to achieve department sales targets
• Work within other departments as requested to meet customer demands
• Participate in company stock takes ensuring an accurate count of all stock
• Ensure compliance with all regularity and legal requirements
• Any other tasks as required to ensure the efficient operation of the department as requested by the Branch Manager

• Customer Service
• Shop merchandising
• Shelf edge labelling
• Operating till along with end of day procedures
• Answer phones
• Matching yard dockets

• GCSE (or equivalent) level Math & English at level C or above
• Experience of working in a customer focused environment preferably within a building trade counter environment
• Ability to demonstrate knowledge of general plumbing and heating products
• Strong customer service & communication skills

• Experience of working with Kerridge / Babbage merchant trading system

Applications will close on Wednesday 25th February 2025.