Customer Account Director

Join Kainos and Shape the Future

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture
, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark?
Join us and be part of something bigger.

You will join our Customer Base Sales team selling in to enterprise level clients across the world. You will work inside our Sales & Marketing function with a core focus on commercial activity. You will join a high performing team that thrives in a high-pressure environment. We are an international and super fun team that is diverse and collaborative.

You are a team player with a positive can-do attitude and entrepreneurial mindset. Ideally, you have a strong understanding of Workday and or other HR and Finance platforms . You are located near to either our Belfast or Indianapolis sales hub.

You thrive in a dynamic fast-moving environment that is constantly adapting to change. Willingness to travel at least once per quarter for client visits, conferences, and user groups. This person flourishes in a quota driven, highly competitive, high performance and pressurised environment. You pose the ability to plan and prioritise your time effectively to meet deadlines in accordance with business and customer requirements.

As a n Account Director at Kainos, you will join the Workday Product s Account Management team. You will work in side our Sales & Marketing function with a core focus on commercial activity; retaining our clients (Renewals) , creating, and closing growth opportunities (Upsell and Expansion) in your defined territory.

Y ou are a n entrepreneurial and commercially minded individual who has a strong track record of business development achievements in Customer Base sales and or Account Management roles . You have a flair for building long standing customer relationships based on trust and an in depth understanding of customer commercial behaviours. You will establish , maintain, and oversee our mutually beneficial customer relationships spanning C-Level to HRIT Ops .

In this role, you are the Account lead for Large Enterprise Account s in a defined sales territory . You are responsible and accountable for all Kainos Workday Product commercial activity and account management matters with these customers . You will work in close partnership with our Customer Value Management teams to ensure our customers achieve maximum return on investment from existing products and in turn pave the way for future growth.

Your key responsibilities will include:

• Being a trusted advisor to our customers - you utilise a consultative approach to Account Management, taking the time to fully understand y our customers , their business , their challenges and opportunities as they relate to Workday . Empathy, active listening, being responsive and creativity all play a part here.
• Developing and Securing Kainos as a business - Defining client retention and growth priorities . Y ou will report on existing customer renewal status while also build ing and maintain ing a pipeline of growth opportunities. You will forecast accurately across future quarters to achieve agreed sales targets and maintain predictability of all future revenue streams .
• Business acumen - you will need to meet retention and growth targets in line with Kainos objectives. As part of this , you will structure, pitch and position commercial offers to our customers is in line with Kainos commercial strategy and goals . You are a n experienced and strong negotiator who interfaces with senior stakeholder s . You have experience of presenting , refining and positioning sales proposals that achieve an expected outcome for Kainos and our customers .
• Account Planning - you…