Client and Sales Specialist

About the Role

Thérapie Clinic is Europe’s fastest-growing aesthetic medical clinic, operating 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are hiring a Client Experience and Sales Specialist for our Newry Clinic. In this role you will ensure an exceptional client journey by supporting client satisfaction, meeting revenue goals, and driving sales performance.

We offer continuous training and development, annual leave, uncapped commission, staff discounts, and many other benefits.

• Deliver outstanding client service from first contact to follow‑up.
• Proactively manage online reviews and resolve complaints efficiently.

• Maximise clinic efficiency through smart diary and booking management.
• Manage stock accurately, including AWI deductions.

• Drive and convert consultations with strong upselling and cross‑selling.
• Meet KPIs for consultation success, walk‑in conversions, and average spend.
• Ensure a seamless check‑in/out journey for every client.

• Promote skin consultations and identify upsell opportunities via forms.
• Track AWI stock, ensure clinical room standards, and handle client retention calls.

• Qualified Beauty Therapist.
• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.