Contract Coordinator

Compliance Manager / Contracts Coordinator

Location: Devon

Salary: £35-45k

We are seeking an organised and proactive Compliance Manager to support the Contracts Managers in coordinating the successful delivery of reactive maintenance and planned works contracts within the social housing sector. This is a fully office-based position and would suit an individual with previous experience working within housing association maintenance contracts who has a strong understanding of building maintenance, compliance requirements, and scheduling works.

The successful candidate will play a key role in ensuring contractual compliance, monitoring Service Level Agreements (SLAs), coordinating works programmes, supporting operational delivery, and maintaining high standards of customer service and contract performance.

• Support the Contracts Manager with the day-to-day coordination of reactive maintenance and planned works contracts.
• Ensure all works are delivered in line with contractual obligations, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
• Coordinate and schedule works efficiently, ensuring operatives and subcontractors are effectively allocated.
• Monitor work progress and ensure jobs are completed within agreed timescales.
• Maintain compliance records, certifications, and contract documentation.
• Liaise with housing associations, residents, operatives, subcontractors, and suppliers to ensure effective service delivery.
• Monitor outstanding works and proactively resolve scheduling or operational issues.
• Produce reports, spreadsheets, KPIs, and management information for internal and client reporting.
• Ensure all documentation is maintained accurately and in accordance with company procedures and contractual requirements.
• Support compliance audits and assist in implementing continuous improvements across contract delivery.
• Promote high standards of health and safety and statutory compliance throughout the contract.

• Previous experience working within social housing maintenance or property services.
• Experience coordinating reactive repairs and planned maintenance contracts.
• Previous scheduling or planning experience within a housing maintenance environment.
• Good knowledge of building maintenance, repairs, and construction practices.
• Strong understanding of Service Level Agreements (SLAs), KPIs, and contract compliance.
• Experience supporting Contracts Managers or operational teams.
• Excellent organisational skills with exceptional attention to detail.
• Strong communication skills with the ability to build effective working relationships.
• Excellent IT skills including Microsoft Excel, Word, and Outlook.
• Ability to prioritise workloads and work effectively in a fast-paced environment.

• Experience working directly for a social housing contractor.
• Knowledge of statutory compliance within property maintenance, including gas, electrical, fire safety, asbestos, and water hygiene.
• Experience using scheduling, workforce management, or housing maintenance systems.
• Understanding of NHF Schedule of Rates or similar maintenance contracts.
• Experience producing contract performance reports and client-facing KPIs.

• Competitive salary package.
• Stable, long-term opportunity with a growing contractor.
• Office-based role with a supportive and experienced team.
• Opportunities for ongoing training and career progression.
• Company benefits package.