Customer Support Advisor

We are looking for a reliable and customer-focused Customer Support Assistant to join a busy Customer Support Team. This role is available on a temporary, fixed-term (3 months) or permanent basis, offering flexibility for the right candidate.

As a key member of the team, you will support both customers and internal colleagues by processing orders, coordinating despatches, managing enquiries and ensuring a consistently high standard of service. You will work closely with teams across Finance, Operations and Sales, acting as a central point of contact to ensure queries are handled efficiently and professionally.

Key Responsibilities:

* Process sales orders and ensure accurate documentation

* Coordinate domestic and international despatches, ensuring paperwork is complete and correct

* Respond promptly and professionally to customer enquiries via shared inboxes

* Handle warranties, complaints, and service plans in line with escalation procedures

* Process credit card payments securely and accurately

* Support internal teams with customer and order-related queries

* Liaise with Finance, Operations, and Sales to resolve issues and improve service delivery

* Maintain accurate customer records and data

* Champion excellent customer experience and contribute to continuous improvement

What we’re looking for:

* Previous experience in customer support, service, or administration

* Strong attention to detail and ability to manage multiple tasks

* Confident communicator with a professional, customer-focused approach

* Comfortable working to deadlines and service-level targets

* Collaborative team player with a proactive mindset

* Good IT skills and confidence using email and internal systems

Why this role is great:

* Flexible contract options: temporary, fixed-term, or permanent

* Supportive team environment with clear processes and training

* Opportunity to make a real impact on customer experience and internal operations

WHAT IS ON OFFER

* Monday to Friday 9am to 5pm

* Competitive Salary

* Matched Pension

* 26 Days Leave (plus Public Holidays)

* Free Onsite Parking

* Access to Help @Hand 24/7 Helpline for you and your immediate Family

* Access to Simply Health

* Company Events

If you are an experienced Customer Support Team Advisor and are currently looking for a new challenge then please submit an up to date CV by using the ‘apply’ button below.

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