Service Advisor

We are seeking a motivated and professional
Service Advisor to join our team in Newton Abbot. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service within an automotive environment.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Salary:£26,500 to £27,500 per annum with overtime (dependent on experience).

Hours:Monday to Friday 8:00am to 5:00pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).

Key Responsibilities:

• Act as the main point of contact for customers regarding vehicle servicing and repairs.
• Manage service bookings, job cards, and workshop schedules.
• Liaise closely with workshop technicians to ensure accurate and timely updates.
• Communicate clearly with customers on vehicle progress, costs, and completion times.
• Upsell additional services and products where appropriate.
• Ensure all documentation and compiling estimates are completed accurately.
• Maintain strong customer relationships and ensure high satisfaction levels.

Ideally we are looking for:

• Previous experience as a Service Advisor or in a similar automotive customer service role.
• Strong communication and interpersonal skills.
• Excellent organisational and administrative abilities.
• Ability to work under pressure in a busy workshop environment.
• A proactive and customer-focused approach.
• Basic IT skills and familiarity with dealership or service systems (preferred).

In return we’ll offer:

• 30 days holidays including 8 bank holidays
• Company sick pay, that increases with length of service up to 13 weeks
• Company pension with the option to salary sacrifice
• Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot
• Genuine career development and pathways with DAF Academy
• Award winning apprenticeship Program
• Employee Assistance Program
• Cycle to work scheme
• My Staff shop – access to hundreds of discounts
• Quarterly More Awards recognition scheme
• Free eye test vouchers for DSE users
• Free mortgage advice through a trusted partner
• Qualified mental health first aiders
• On-site trainer for HGV and many other courses

Who we are:

Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network.

Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.

Address Roundhead Road,
Heathfield Industrial Estate,
Newton Abbot,
Devon,
TQ12 6UE