Compliance Executive

Location: Hybrid / Newton Abbot, UK
job type: Permanent / Full-time
Sector and subsector: Business Support | Administration
Annual Fixed salary:£ 26437.00

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious.

Why not join us?

We are looking for a Compliance Executive to take responsibility for managing, investigating, and responding to incoming complaints received by post and email. In this role, you will ensure that every concern is handled promptly, accurately, and with the appropriate level of care.

Where required and within the scope of the role, you may also support the Data Protection Officer’s team with processing Subject Access Requests and other GDPR-related activities. This role plays an important part in maintaining high standards of compliance while upholding our commitment to excellent customer service and satisfaction.

• To manage the resolution of complaints including ATA (Accredited Trade Associations) and DVLA complaints within given timescales.
• To conduct full and thorough investigations into each complaint raised and document evidence of the investigation.
• To identify pattens in complaints raised, elevate, and investigate to ensure they are resolved long term.
• To elevate feedback to Management as required to ensure continuous improvement throughout departments.
• To respond to MP correspondence in a timely manner, ensuring responses are to a high-quality standard.
• To liaise with third parties with evidence to help conclude complaints.
• To support the Data Protection Officer’s team with Subject Access Requests and other GDPR-related tasks, where required and within the scope of the role.

• Able to process detailed information accurately and consistently when handling complaints and data protection matters.
• Able to conduct thorough investigations, assess information and evidence, and reach appropriate conclusions in line with relevant procedures and requirements.
• Able to communicate effectively with customers, third parties, management and relevant stakeholders when resolving complaints or supporting data protection requests.
• Able to work effectively with others to achieve a shared goal, including supporting the Data Protection Officer’s team where required and within the scope of the role.
• Able to follow relevant policies, procedures and regulatory requirements, seeking guidance from the appropriate authority when required.
• Maintains high standards of accuracy, confidentiality and professionalism when handling complaints and personal data.

• Ambitious: we aim for world class service
• Disruptive: we're here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative:
  We're better when we work together
• Innovative: we help people see things differently

Salary
: £26,436.80 per annum

Location
Slough / Newton Abbot / Lancing / Stafford - as a hybrid role from your nearest office

Free onsite parking. Smart casual office dress code.

• Our selection process is as follows:
  Application – Competency Based Interview
• You must be able to legally live and work in the UK
• The postholder may be required to travel to external meetings on occasion by most effective means available.

We know that people do their best work when they feel supported,…