Compliance Lead

This position focuses on compliance across the practice, working to the practice manager to ensure systems and processes meet regulatory requirements and ensuring the surgery is a safe place to work, learn and provide healthcare.

The areas for support are

• Leading the compliance team
• Care Quality commission monitoring of all systems and reporting
• Complaints and feedback
• Data protection
• Premises inspections and ongoing maintenance
• Communication internally and externally

The post-holder will bean integral part of the general practice team

• Provide leadership and guidance to the compliance team, ensuring that they adhere to policy and procedure at all times.
• Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators.
• Support the Practice Manger in reviewing, implementing and maintaining systems to ensure compliance with CQC regulations and standards.
• Review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed.
• Support recruitment toensure all pre-employment checks and DBS are undertaken within set period.
• Implement and embed an effective staff appraisal process and undertake appraisals for those that theyline manage.
• Work with the Operations Lead in the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local ITissues.
• Guide staff and develop searches and audits on the clinical system. Maintain the audit programme
• Manage contracts forand highlight issues with services, i.e., cleaning, gardening, window cleaning,etc.
• Maintain and actively manage the annual maintenance of medical devices
• Supporting the management of the premises, including health and safety aspects such asrisk assessments and mandatory training.
• Support the practice manager to ensure the practice is compliant with GDPR, IT security and IG.
• Oversee the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level.

We are a close-knit team of 4GP partners, 4 salaried GPs, 1 Advanced Practitioner, Pharmacist, as well as experienced Practice nurses, HCAs, pharmacy technician and management and adminteam.

We are focussed on providing high quality, empathic patient care that is sustainable for us all, as such our team is our priority, and we encourage ahealthy work-homelife balance. We love to laugh and have an active social committee, who organise teamwellbeing and social events throughout the year.

Weare based in modern premises, purpose built approximately 13 years ago, servinga growing list size of approximately 10,100 patients, covering the town andsemi-rural environ of Newton Abbot, and are rated Good by the CQC.

Albany Surgery is a member of the Newton West Primary Care Network, a thriving PCNserving 35,000 patients. We work closely with Kingskerswell and Ipplepen and Bovey Tracey and Chudleigh practice, the other practices within our PCN. This collaborative approach is supported by a PCN support team, with a lead manager,social prescribers and health and wellbeing coach working across the member practices.

The following are the core responsibilities ofthe Compliance Lead in delivering health services. There may be, on occasion, arequirement to carry out other tasks. This will be dependent upon factors suchas workload and staffing levels:

• Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
• Provide leadership and guidance to the compliance team, ensuring that they adhere to policy and procedure at all times.
• Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators.
• Support the Practice Manger in reviewing, implementing and maintaining systems to ensure compliance with CQC regulations and standards.
• Review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed.
• Support recruitment toensure all pre-employment checks and DBS are undertaken within set period.
• Implement and embed an effective staff appraisal process and undertake appraisals for those that theyline manage.
• Work with the Operations Lead in the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local ITissues.
• Support the management team with actively encourage and promoting the use of patient online services.
• Guide staff and develop searches and audits on the clinical system. Maintain the audit programme.
• Assist with the reviewand update of clinical templates, ensuring they relate to current practice.
• Manage contracts forand highlight issues with services, i.e., cleaning, gardening, window cleaning,etc.
• Maintain and actively manage the annual maintenance of medical devices.
• Supporting the management of the premises, including health and safety aspects such asrisk assessments and mandatory training
• Support the practice manager to…