Operations Manager (marine

Position:
Marine Operations Manager

Location:

Thornham Marina, Emsworth, Hampshire

Rate/Salary:
Competitive (DOE)

Benefits Type:
Permanent

Typically this person will:
Be an experienced operational leader with a background in marina management, boatyard operations or a comparable operational environment. You will be commercially aware, financially astute and passionate about delivering outstanding customer service while leading from the front. This is a hands-on role where you will be responsible for the day-to-day operation, safety and profitability of a busy marina and boatyard, working closely with both operational and commercial teams to deliver an exceptional customer experience.

• Lead the safe and efficient day-to-day operation of the marina and boatyard
• Plan and coordinate lifting, launching, recovery, boat movements and winter storage operations
• Maximise operational capacity while maintaining the highest safety standards
• Lead daily planning meetings, toolbox talks and allocate labour and resources effectively
• Manage the operational job card system and monitor productivity and KPIs
• Provide line management, coaching and development for the Yard Manager and operational team
• Manage recruitment, inductions, performance reviews, attendance and employee development
• Lead Health & Safety across all operational activities, ensuring compliance with company policies and legislation
• Complete site inspections, risk assessments and investigate incidents and near misses
• Work closely with commercial, finance and procurement teams to ensure services sold are delivered efficiently and profitably
• Drive continuous improvement across operational procedures, systems and service delivery
• Act as the visible operational lead for customers, resolving issues professionally and maintaining the standards expected of a premium marina
• Support budgeting, purchasing and cost control to maximise business performance

• Significant experience within a marina, boatyard or similar operational environment
• Previous experience leading and developing operational teams
• Strong planning, organisational and problem-solving skills
• Commercial awareness with previous budget and/or P&L responsibility
• Excellent communication and customer service skills
• Experience managing Health & Safety in an operational environment
• Full UK Driving Licence
• Passion for the marine industry and boating

• Boat hoist, lifting or heavy plant operating experience
• LOLER awareness
• IOSH Managing Safely qualification
• RYA or other relevant marine qualifications
• Technical or engineering background
• Experience improving operational systems and driving continuous improvement

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.