Administrator - Quality & Assurance Executive TQ

Administrator - Quality & Assurance Executive Agena Group

Location: On site / Newton Abbot TQ12, UK
job type: Permanent / Full-time
Sector and subsector: Office Support | Office Administration
Annual Fixed salary:£ 26500.00

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious.

Why not join us?

We are seeking a dedicated

Quality & Assurance Executive to join our team.

The Quality and Assurance Executive will be responsible for assisting in developing and implementing quality assurance policies, monitoring performance metrics, collaborating with various departments and ensuring compliance with industry regulations. This role is crucial in maintaining the excellence and consistency of our business operations.

• To conduct quality assurance on work processed through the Validations, Complaints, Customer Services and Appeals teams.
• Maintain and ensure consistency with QA on all tasks reviewed.
• To assist in analysing quality performance metrics.
• To assist the Team Leader in creating and maintaining quality assurance policies and procedures to ensure product and service quality.
• To assist in identifying areas for improvement across quality assurance and potentially other departments.
• Collaborate with departments on processes and quality improvement.

• You are a detail-oriented individual with the ability to process detailed information effectively and consistently.
• You ensure effective communication and are proactive and accurate.
• You will be a person who will want to take an active role in the team, providing support to both the team and team manager.

The successful applicant must agree to a Basic Disclosure under the Disclosure and Barring Service (DBS) procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report.

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

• Ambitious: we aim for world class service
• Disruptive: we're here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative:
  We're better when we work together
• Innovative: we help people see things differently

Salary
: £26,500 per annum

Location
:

Newton Abbot with hybrid flexibilities after probation period.

There is free onsite parking. The office dress code is smart casual.

• Our selection process is as follows:
  Application – Competency Based Interview
• You must be able to legally live and work in the UK without sponsorship
• The postholder may be required to travel to external meetings on occasion by the most effective means available

We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

• Incremental holiday increases to recognise long service
• 2 volunteering days a…