One Stop - Customer Service Assistant

Position Overview

We're looking for a Customer Service Assistant to join our team at One Stop in Newton Abbot. As a Customer Service Assistant you will work in a fast‑paced retail environment, providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

• Know the customers and serve them with passion and pride, giving great natural service.
• Actively encourage customers to give feedback through the "have your say" survey.
• Work across all areas of the store, including online, tills, replenishment, vending and stock routines to meet customer needs.
• Apply training received to ensure all work is carried out safely.
• Participate in seasonal, community and charity events, creating a great inclusive atmosphere.
• Be knowledgeable about the store’s performance, understanding your role in delivering profit.
• Live the values, make everyone feel welcome and always follow policies.
• Clock in and out at the start and end of each shift to ensure accurate pay.
• Keep yourself, colleagues and customers safe by following security procedures and wearing safety equipment.
• Follow the "think 25" policy when serving age‑restricted products.
• Respond quickly to assistance calls or interventions on self‑service checkouts, explaining actions to customers.
• Work in a clean, tidy and organised manner, keeping aisles clear of congestion.
• At times run the shift in the absence of the Shift Leader or Store Manager.
• Follow all training to keep yourself, others and the store safe and legal.
• If this store has a Post Office Local, the duties will include day‑to‑day operations of the post office, requiring a Post Office Financial and criminal conviction background check. Failure to pass the checks may lead to the withdrawal of the job offer.

• Committed to making everyday life easier for customers with a wide range of quality products at great value.
• Flexible working opportunities to suit individual circumstances.
• Access to a range of colleague benefits, including support for carers, new parents and those approaching retirement.

We are proud to be an inclusive workplace that celebrates unique backgrounds and experiences. As a Disability Confident Leader (Level
3), we provide reasonable adjustments throughout the recruitment process, including interviews, to support all candidates. Further information on accessibility support is available upon request.

* One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date.*