General Assistant

General Assistant - Newton Abbot

Hours of Work: 16 per week

Salary: £12.71 per hour

As a General Assistant at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation, initiatives and performance. Delivering an inviting, inspirational and truly customer‑focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your work.

• 33 days holiday including bank holidays pro rata, growing with you during your time with us
• 40% colleague discount, with ad hoc double discount days
• Long service awards to thank you for your time spent with us
• Cycle2
  
  Work scheme
• Discounted gym membership
• Fun event days to fundraise for our charity partners
• Annual paid‑for charity volunteer day
• Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
• Access to a personal pension scheme
• Access to a range of high street discounts
• An inclusive and creative working environment, so you can truly be you and enjoy your time at work
• Colleague social events held throughout the year

• Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
• Teamwork – you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
• Customer Service – you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft
• Change – you have the flexibility to recognise change and approach it in a positive, proactive way
• Policies and Procedures – you will comply with all Company policies and Health and Safety Regulations
• Shop Floor – you will deliver excellent standards and know what good looks like. You will be required to replenish stock, keep the displays clean, full and tidy at all times, and may also assist in changing displays of stock
• Cash Handling – Operating the till and accurately handling cash, credit/debit cards and gift cards transactions
• Click and Collect – you will be required to assist with the Click and Collect process
• Stock Control – Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed
• Workshops – you may be required to host various workshops

Retail (or similar) experience is desirable

• A confident communicator who can deliver outstanding customer service
• A passion for craft
• Selling skills are advantageous
• Stock replenishment proficiency

• Cash handling
• Comfortable operating within guidelines and policies
• Able to work at pace and with accuracy
• High standards
• Adaptability
• Brand ambassador
• Self‑motivated
• Being able to work confidently on your own or as part of a team
• Able to demonstrate a craft to a high standard is desirable

• This role would suit individuals with retail experience, or those looking to start a career in the retail industry. With a passion for customer service and a love of craft, Hobbycraft is the right place to support your development and help you succeed.

We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, please let us know what adjustments you may need.

Hobbycraft is an equal opportunities employer. We celebrate diversity and are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.