Family Engagement Worker

As Family Engagement Worker, you will work as one of the Pact Family team, providing family casework support to prisoners, as well as support to the families of prisoners through advice and guidance, facilitating prison visits, and delivering family induction sessions.

To be successful in this role you will have demonstrable experience and understanding of working with families in a challenging multi-agency environment, ideally involving prisoners and/or their families. You will have the ability to advocate for families dealing with imprisonment, promoting their human rights and ensuring their needs are considered, and views are heard at all levels. You will be a creative person who can organise activities for imprisoned Dads and children.

You will have the ability to develop referral pathways for families, prisoners and other professionals to access the service. You may have experience of the following:
Casework, Key Working, providing advice, guidance and emotional support to male service users.

You will act as a role model for volunteers and an ambassador for PACT, conducting yourself professionally at all times with high standards of personal integrity and accountability. You need to be solutions-focused, adaptable, flexible, emotionally resilient and capable of managing multiple tasks in high stress environments.

Pact offer a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, Life Assurance, Specsavers eye care vouchers plus more.

You will undergo a thorough induction process attend training to further develop yourself as a frontline services worker and be supported by a friendly and enthusiastic team.

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.

As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e.g. larger text) for candidates with disabilities, including those with neurodiversity. Please contact us via h, if you require any support in engaging in our recruitment process.

7.5 hours per week

Generous Holiday allowance

Season Ticket loan Cycle to work scheme

Charity worker discounts

Enhanced maternity package

Wellness, inclusion, and diversity groups

Blue light card

03-12-2026

Family Engagement Worker JDChannings

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