Customer Service Specialist

Customer Service Specialist

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We are working closely with a business based in Newton Aycliffe that is looking for a Customer Service Specialist to join their team on a full-time, permanent basis. They are looking for someone to foster a strong working relationship with the sales and operations teams, collaboratively managing a shared portfolio.

You will have 3-5 years in a customer service based role with a proven record of success. This role has the potential to develop into leadership, where you can manage your own team of customer service professionals.

• Promptly and professionally respond to customer queries through various channels such as phone, email, or social media
• Collaborate with other departments to address and resolve customer issues, complaints, or concerns effectively and efficiently
• Ensure that customer information, interactions, and transactions are accurately recorded in the company CRM
• Assist customers with placing orders, tracking shipments, and resolving any issues related to the ordering process
• Proactively follow up with customers to ensure satisfaction after a purchase or problem resolution
• Meet regularly with the Sales Director to give feedback to help improve customer service culture, response time and tools to improve customer experience
• Stay informed about new products, services, and industry trends
• Assist the sales team with sample fulfilment, ensuring all samples arrive in a timely fashion with the appropriate paperwork
• Ad hoc tasks as the business requires

For more information, please speak to Nicola at Si Recruitment.