Aftersales Coordinator

Last date to apply: 01 September 2026

At Husqvarna Group, we believe true innovation begins with bold ideas, thoughtful actions, and unwavering dedication. With more than 300 years of pioneering spirit, we continue to push boundaries, not for the sake of change, but to create meaningful impact for our customers, our people, and the world around us. At the heart of our Power for Growth strategy is a clear commitment to scaling innovation, creating customer value, and empowering our people to succeed.

Being BOLD means stepping beyond our comfort zones, embracing new opportunities, and acting decisively. We do this with CARE, always considering the impact of our actions and holding ourselves to the highest standards. We are DEDICATED, and this dedication fuels our progress: we work hard, stay passionate, and support one another to achieve shared success. This is how we Win Through Culture, by living our values every day.

We are proud to be an equal opportunities employer and a Disability Confident employer, committed to building a diverse, inclusive workplace where everyone can thrive.

The Aftersales Coordinator role is an integral part of the Services and Aftersales team, providing support for the UK Dealer network from the Husqvarna UK head office. The role is based out of the Services & Aftersales Workshop to be able to interact with the technical support team, warranty and customer services. This role involves handling inquiries through the Husqvarna systems such as dealer portal, customer CRM tools, Web warranty, social media, telephone, emails, and letters, while supporting the customer service team with technical queries and ensuring customer satisfaction.

The position is office-based at Newton Aycliffe, with occasional travel required to support business activities and work with teams in Sweden and globally.

• Manage dealer system responses through Dealer Portals and systems.
• Support customer team responses to social media content and customer questions.
• Provide a liaison point between technical support to the customer service team.
• Handle high-volume telephone calls related to warranty, parts sales, technical inquiries, general queries, and product information.
• Advise on technical issues for the full range of Husqvarna UK products within the market Support the Aftersales Manager and the Service and Aftersales Team in all aspects of consumer support for the UK.
• Provide technical support via the helpdesk for all group consumer products.
• Offer machine and product simple technical advise.
• Maintain accurate records on applicable systems.
• Assist the customer service team with calls as required by the business.
• Investigate & explain technical solutions clearly to the customer service team or end users.
• Support the development of customer centric solutions and improvements.
• Become the expert and trusted advisor to customers, dealers and the team for all things ‘Husqvarna Services’ for the UK. [Warranty, Service and Lease Plus offerings]

• Qualified to GCSE/A-Level standard or above in Mathematics / Science.
• Degree qualified or able to demonstrate equivalent experience.
• A willingness to learn, contribute, and actively participate; full training will be provided where required.
• Experience in a similar operational environment, such as automotive service desks, garden machinery, or plant equipment.
• Experience working in a product-focused environment.
• Proven experience in a fast-paced customer service or dealer support environment.
• Experience with in consumer durables, white goods manufacturing, or engineered products is desirable.
• Excellent communication and organisational skills.
• Strong written English, with excellent grammar and PC literacy.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Good working knowledge of social media platforms.
• Ability to work effectively both independently and as part of a team.
• Experience using CRM systems or warranty processing systems is desirable.

Competitive Salary We offer a competitive salary reflective of your experience and contribution, reviewed…