Sales & Service Administrator

We have an excellent opportunity for a customer centric individual to work within our Sales and Service team. Managing all activity within a designated customer base, the successful candidate will work alongside a busy team and across multiple functions, to ensure all customer requirements are met and where possible exceeded. Newton Aycliffe Full Time

Job Title: Sales & Service Administrator

Department: PWS Sales & Service
Location: Newton Aycliffe
Reports To: Customer Service Manager
Employment Type: Full-Time, Permanent
Hours of Work: Monday – Friday 08:30 – 17:00

The Danesmoor Group is a leading UK manufacturer of kitchens and bedrooms, with a proud heritage dating back to 1909. We're a fifth generation, family‑owned company with a long track record, but with a clear focus on what is next. Our ambition is to combine the stability, investment and long-term thinking of a heritage business with the pace, mindset and capability of a modern organisation.

Our success is built on skilled people, strong teamwork, and a commitment to quality. From manufacturing, design, logistics, customer service and business support, every role plays an important part in delivering outstanding products and service to our customers.

We are passionate about creating a workplace where people can develop their skills, contribute new ideas, and build rewarding careers. Whether you are just starting out or bringing years of experience, you will join a business that values collaboration, continuous improvement, and investing in its people.

PWS Distributors is part of the Danesmoor Group, the KBB market leader, specialising in the design, manufacture, and distribution of products to a wide and varied customer base. PWS Distributors specialises in the distribution of design led, commercially relevant kitchen components for B2B trade partners sold through multiple sale channels, brands and opportunities. Product development, innovation, and exceptional customer service, continue to be the driving force behind the business.

PWS Distributors specialises in the distribution of design led, commercially relevant kitchen components for B2B trade partners sold through multiple sale channels, brands and opportunities. Product development, innovation, and exceptional customer service, continue to be the driving force behind the business.

We have an excellent opportunity for a customer centric individual to work within our Sales and Service team. Managing all activity within a designated customer base, the successful candidate will work alongside a busy team and across multiple functions, to ensure all customer requirements are met and where possible exceeded.

The successful candidate will be responsible for processing orders and undertaking administration tasks for a designated set of customer accounts. A customer centric approach will be adopted to complaint resolution and feedback, ensuring all the relevant information is gathered and communicated effectively.

• To ensure that all order and sample requests are 100% accurate and processed within the set target deadlines.
• Work collaboratively with Area Sales Managers and the wider team, to achieve sales targets and drive customer excellence.
• To manage your set of customer accounts effectively, ensuring work is prioritised appropriately.
• Work both individually and as part of a team to ensure KPI’s are met and exceeded.
• Develop and maintain working relationships that provide excellent customer service.
• To adopt a ‘one team’ approach to all work activity, building strong and collaborative relationships.
• To increase customer awareness in relation to all products…