Development Operations Coordinator; Part-Time, Hybrid

National Brain Tumor Society (NBTS) unrelentingly invests in, mobilizes and unites our community to discover a cure, deliver effective treatments, and advocate for patients and their care partners. NBTS is a leading policy advocacy and research organization as well as a convener of brain tumor research leaders including industry, regulators, funders, clinician researchers and patient advocates. The organization also delivers timely information and support to patients and families.

Through collaborative leadership with partners, our results include paradigm shifting research discoveries, increased federal funding for brain tumor research, innovative new clinical trials, opportunities for entrepreneurship and venture philanthropy to benefit brain tumor research, and empowering collaborative advocacy that results in reforms and advances to health care and the development of treatments.

While we have seen significant progress in terms of scientific understanding of brain tumor biology, we are unsatisfied with the status quo of today’s treatment options. NBTS is committed to investment in new ideas and research poised to incent the development and realization of treatments that dramatically increase survival and quality of life for patients.

The Development Operations Coordinator provides critical administrative and operational support to the Development Operations team. The Coordinator is responsible for all aspects of gift processing and provides customer service to constituents and event participants through phone and email support.

This position requires impeccable organizational, project management and problem‑solving skills, including the capacity to coordinate details, strong Microsoft Office and G‑Suite skills, and the ability to engage in multiple tasks simultaneously. This position reports to the Senior Director of Development Operations.

• Process incoming mail and route non‑donation correspondence to appropriate staff.
• Conduct gift processing via all sources such as stock transfers, EFT, donor‑advised funds, checks, credit cards, planned gifts, etc.
• Ensure that all donors are properly stewarded with timely acknowledgments. Generate, proofread, and print tax acknowledgements, notifications, and other letters.
• Confirm matching gifts through various online interfaces promptly as notified. Update HEPdata eMatch portal daily as needed.
• Verify, enter, and maintain records in Salesforce while maintaining the highest degree of data integrity.
• Provide customer service through emails and phone calls, both inbound and outbound.
• Provide administrative support to the Development team and coordinate special projects as needed.
• Assist in responding to requests from event participants, including but not limited to:
• Reassigning donations as directed by the donor
• Registering participants and/or changing a participant’s registration type
• Answer and route incoming phone calls.
• Assisting the Finance department with bank deposit reconciliation as needed.
• Other duties as required.

• Bachelor’s degree or equivalent prior work experience required.
• Prior experience with data processing/data entry, database management, or financial records preferred.
• Non‑profit, fundraising, or development is a plus.

• Familiarity with Excel, Word and the Google equivalents is preferred.
• Salesforce experience is a plus but not required.
• Excellent multitasking and organizational skills with superior attention to detail.
• Ability to maintain confidentiality, diplomacy, and professionalism.
• Self‑starter with the ability to work independently and collaboratively, meet deadlines, exercise good judgment, and take initiative within established procedures.
• Wi…