Call Center Operations Leader: Reservations & Dispatch

A transportation service is seeking a Call Center Manager in Newton, Massachusetts. This role involves overseeing all reservations, scheduling, and dispatching operations, ensuring high-quality service. Key responsibilities include staffing the call center, managing training, and monitoring quality assurance. A high school diploma, proficiency in Trapeze software, and strong customer service skills are required. Applicants should be able to manage multiple tasks efficiently and work independently.

This position offers an opportunity to impact service delivery.
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