Customer Relations Executive

At London Square, our success isn’t just about numbers – it’s about people, place and purpose. As a fast-growing developer focused on London, our mission is simple: to create places that reflect the capital at its best – dynamic, diverse and full of life. Over the past two years, we’ve brought more than £2bn of capital into London living - and we’re only getting started.

We are part of Aldar, the UAE’s leading real estate developer, investor, and manager. Together, we are committed to creating world-class developments, anchored in high quality design, sustainability, and outstanding customer service.

As a key member of the Sales team and reporting into the Regional Sales Manager, you will play a vital role in maintaining exemplar standards across London Square’s on-site marketing suites and show homes, spread across multiple developments within our portfolio. Based on-site, y our role will focus on providing a world-class customer experience from reservation through to legal completion and handover, aiming to achieve a market-leading Net Promoter Score.

• Progress sales fromreservationto completion, liaising with buyers, solicitors, and stakeholders.
• Build and nurture strong relationships with purchasers, delivering a bespoke service.
• Manage CRM systems to track interactions and milestones, ensuring smooth communication.
• Lead on all formal communication to customers during their journey including options and choices selections, pre-completion correspondence andhome demonstration appointments alongside the Customer Service Managers.
• Provide updates on build stages through newsletters and personalised communication.
• Organise and attend buyer-focused events, offering a premium experience.
• Respond promptly and professionally to queries, ensuring resolutions meet buyer expectations.
• Work closely with the Development Team to ensurewe’redelivering customer-focused schemes.
• Monitor and deliver an exemplary customer journey including Sales & Marketing Suites,Show homesand customer experience.

• Empathy and Communication
  
  Skills:
  
  Able to understand and respond to customers' needs with empathy, fostering a positive customer experience.
• Commitment to Service Quality: focused on delivering an exemplar standard of service that aligns with the company's vision for customer experience.
• Detail-Oriented:
  Ensures that customer information, documents, and selections are accurately recorded and tracked.
• Time Management:
  Capable of prioritizing tasks to ensure timely communication and project progression, especially around critical dates like legal completions.
• Interpersonal
  
  Skills:
  
  Comfortable communicating with customers through various channels (phone, email, messaging apps) and maintaining a professional, friendly tone.
• Knowledge of House building Processes:
  Understanding the stages from customer exchange to legal completion and handover.

Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits.

• Competitive compensation package and discretionary bonus.
• Group Pension Scheme and Life Insurance.
• 25 Days holiday plus bank holidays including a holiday trading scheme and long service days.

In addition to these core benefits, we offer other benefits which may result in tax or money savings. Some of these include:

• Mobile phone Allowance
• Dental Cover
• Bupa Employee Assistance
• Virtual GP Service
• Salary sacrifice scheme for electric vehicles
• Cycle to Work
• Gym Membership corporate discounts
• Health Cash Plan
• Perkpal (shopping discounts)
• Tech Scheme
• Payroll Giving
• Free onsite gym (head office)
• Free breakfast & lunch (head office)

Our success is driven by our…