Valet & Guest Experience Specialist

The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. In this role, you will be responsible for providing high-quality customer service and support to clients before, during, and after they purchase products or services. Must have a valid Driver's License and will be required to assist with Valet, as needed.

Responsibilities

• Handle customer inquiries and promptly and accurately answer their questions or concerns.

• Identifying and escalating complex or high-priority issues to the appropriate teams for resolution.

• Create positive experiences with customers to ensure their satisfaction.

• Meeting or exceeding performance targets such as response time, customer satisfaction ratings, and sales goals.

• Make exceptional guest experiences the priority in every interaction

• Per company and site-specific guidelines, contribute to a safe environment for all guests and employees.

• Maintain a ready-to-serve posture that is welcoming to guests.

• Make eye contact and smile at all guests to acknowledge them.

• Prioritize assisting guests with unrushed efficiency.

• Be mindful of word choices while speaking with guests, remaining polite and unoffensive.

• Follow all cash handling guidelines per company policies.

Requirements:

• Ability to read, write and verbally communicate in English

• Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions

• Ability to receive medical and security clearance for one or more locations

• Possess the manual dexterity to operate essential office equipment, including computers and cash registers.

• Possess the mental acuity to be able to process cash and manual transactions.

• Strong sense of customer service

• Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds

• Be at least 18 years of age.

• Be able and willing to smile during every customer interaction.

• Maintain uniform standards while around the account.

• Ability to create relationships with customers

• Organization and strong problem-solving skills