Consumer and Business Banking Senior Relationship Banker, Newtonville, MA

Consumer and Business Banking Senior Relationship Banker, Newtonville, MA

Your Journey Starts Here

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset and are committed to fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. Our culture of continuous learning and development enables you to thrive professionally and personally while collaborating with talented colleagues worldwide.

• Independently manage a portfolio comprised of both high value consumer clients and small business customers.
• Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach.
• Be the expert on Santander products and services and articulate the benefits that meet customers’ needs.
• Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals.
• Recommend and deliver needs‑based solutions while introducing key partners as appropriate.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Participate in joint calling with product partners to generate and deepen relationships with business customers.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
• Engage customers through digital platforms to enhance interactions and educate them on self‑service options.
• Employ critical thinking and problem–resolution skills to address client inquiries and challenges effectively.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Support nearby branch locations as needed based on business necessity.

• High school diploma, GED or equivalent education. Business Management, Finance, or equivalent field – Required.
• Bachelor’s Degree in a related field or equivalent experience – Preferred.
• 5+ years of experience selling products and/or services in an incentive‑based environment – Required; or
• 2+ years in Financial Services with direct experience acquiring new client relationships and developing existing ones – Required.
• 12+ months of demonstrated Santander experience related to the essential functions, with endorsement from District Executive, District Operations Manager, and Region President – Required.
• 12+ months of customer service experience within a high‑volume, fast‑paced environment – Required.
• Motivated to help people achieve financial goals.
• Strong financial acumen with general knowledge of consumer and small business products and lending.
• Proven track record in sales and cross‑selling products and services.
• Proven ability to manage a portfolio of clients effectively.
• Proven relationship‑building skills and a customer‑centric approach.
• Ability to work effectively in a team environment, building strong relationships with colleagues and partners.
• Ability to use critical thinking to solve problems and provide solutions to customer issues.
• Excellent communication, consultative, and influence skills both verbal and written.
• Proficiency using the phone to engage with customers.
• Professional image, credible, trustworthy at all times.
• Proficiency in digital tools and technology to enhance engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and escalate risk concerns.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Willingness to work branch hours, including weekends and evenings.

• No certifications listed.

• Established work history or equivalent experience.
• Experience with Microsoft Office products.

Base pay range for this position is posted below.

Base Pay Range

Minimum: $52,500.00 USD

Maximum: $87,500.00 USD

Link to Santander benefits:
Santander Benefits – 2025

We embrace a strong risk culture and expect all…