Emergency Department Unit Coordinator

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Site:
Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

7a-3:30p (x3); every other weekend and rotating holidays

Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.

Also expected to provide outstanding services for every customer interaction.

Actual job duties may vary by department.

• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries.

• Education:
  
  High School Diploma or Equivalent required;
  Associate's Degree Related Field of Study preferred; cannot accept experience in lieu of a degree.
• Licenses and Credentials:
  Unit Coordinator Certification – National Association of Health Unit Coordinators, Inc. preferred.
• Experience:
  
  Administrative support experience 2-3 years required.
• Knowledge, Skills & Abilities:
  Proficiency with office procedures and equipment (filing, copying, scanning, printing, faxing);
  Proficiency in MS Office; ability to proofread and edit written documents; ability to use phone system; ability to manage one's own time and the time of others; strong verbal & written communication skills; strong interpersonal skills; ability to use standard office equipment; familiarity with medical terminology.

• Standing – Occasionally (3‑33%)
• Walking – Occasionally (3‑33%)
• Sitting – Constantly (67‑100%)
• Lifting – Occasionally (3‑33%) 20–35 lbs
• Carrying – Occasionally (3‑33%) 20–35 lbs
• Pushing – Rarely (