Physician Liaison Outreach Coordinator

Physician Liaison / Outreach Coordinator

Position Requirement:
Part-Time

FLSA Status:
Non-Exempt

Location:
Newton, MA

Join a leading clinician-led behavioral health company today! Opti Mind Health  (OMH) is expanding and seeking compassionate professionals to join our team. Today, OMH provides superior behavioral health services to patients in Massachusetts, Colorado, and Montana. Since 2016, we have specialized in serving both adult and adolescent patients in a supportive outpatient environment. Our practice strives to improve access to holistic and cost-effective mental health care while supporting our clinical and administrative staff in all aspects of their work.

Our team members define this work as the perfect balance between flexibility and efficiency. This position is anentry level Physician Liaison / Outreach Coordinator role. Preferred candidates will possess aB2B Sales background with a strong focus on building and managing referral relationships in the healthcare industry. Higher starting salary and growth path for those with more experience and a stable work history.

On-the-job training will be provided for all job duties, which may expand over time. $20-$30/hour based on experience.

The Physician Liaison / Outreach Coordinator at OMH is responsible for promoting targeted, consistent growth in a specified territory and/or strategy by soliciting referrals from medical providers and healthcare institutions as directed by the Opti Mind Health  senior leadership team.

Primary responsibilities:

1. Identify, initiate, and maintain contact/relationships with referral sources within a specified territory and/or strategy that will yield new referrals, and maintain existing referral base, for the organization. Follow up with existing referral sources to ensure all aspects of referral relationships including access, communication and medical management are working positively for these medical providers and healthcare institutions.

2. Conduct sales meetings with medical providers and referral coordinators in the communities served by OMH to ascertain and understand their needs and desires. Provide a thorough explanation of service line attributes, processes, and outcomes to referring providers and associated stakeholders. Discuss the possible overlap in our offerings and needs to stakeholders, review our specialty areas and note our differentiating characteristics.

3. Complete and track follow-up meetings with medical providers to close new or additional business and ensure that internal and external obstacles to business growth and retention are identified and minimized or eliminated.

4. Identify and communicate key trends in service gaps and/or breakdowns that would be critically important to long term referral relations and recommend solutions to Opti Mind Health ’s Director of Physician Relations, Chief Operating Officer, and Chief Executive Officer. Provide input on the development of new clinical services so that they are constructed with the referring physician in mind.

5. Facilitate meetings with healthcare institution office managers and other ancillary staff to provide information, gather market intelligence and understand referral patterns to establish and maintain referral relationships. Assess individual medical provider referral patterns and seek ways to increase service line utilization and cross-selling opportunities for account maximization. Develop relationships with others to further support the growth of referrals from medical providers.

6. Document meeting results and necessary follow-up in the customer relationship management (CRM) system. Prepare and present weekly activity reports, identifying trends, additional business opportunities, and obstacles to new business growth.

7. Facilitate the organization’s response to new business opportunities through information gathering, presentation and proactive interaction with appropriate internal constituents. Use this information to ensure an effective system for triage of medical provider and referring healthcare institution concerns and follow up communication as appropriate, in collaboration with operations leadership.

8. Contribute…