Clinic​/Practice Assistant, Joint Center

Site:
Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not‑for‑profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Mass General Brigham Medical Group is a system‑led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community‑based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally and at physical locations in Massachusetts, New Hampshire, and Maine.

The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

The Kaplan Joint Center at Newton‑Wellesley Hospital (2014 Washington Street in Newton, MA) offers surgical and non‑surgical treatments for patients with joint pain. Our joint reconstruction and replacement surgical procedures offer patients a better quality of life and relief from living in discomfort. We treat patients with conditions like degenerative joint disease, joint malalignment, ligament and tendon tears, and cartilage and labral injuries.

We have brought together a group of skilled orthopedic surgeons who are passionate about relieving patients’ joint pain and helping them live active, healthy lives. From a person’s diagnosis, recovery, long‑term, and follow‑up care, we are committed to supporting our patients and their families!

We are seeking a full‑time 40‑hour/top‑clinic practice assistant to support our practice onsite Monday‑Friday from 7:30 am‑4 pm. This is an exciting opportunity to work behind the scenes scheduling surgeries for our Total Joint Center.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties. Actual job duties may vary by department.

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to the patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co‑payments.
• Handle, screen and/or take messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and respond to any needs for information.
• Assist in patient flow processes.

Education: High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree? No.

Experience: Healthcare office experience 0‑1 year required.

• Remote Type:
  Onsite
• Work Location:
  
  2000 Washington Street, Newton, MA
• Scheduled Weekly
  
  Hours:
  
  40
• Employee Type:
  Regular
• Work Shift:
  
  Day (United States of America)
• Pay Range: $18.99 – $27.17 per hour

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is…