Front Desk Supervisor

Front Desk Supervisor –
Pyramid Global Hospitality

We invite you to apply for the Front Desk Supervisor role at Pyramid Global Hospitality.

People come first at Pyramid Global Hospitality. We provide a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Employees enjoy comprehensive health insurance, retirement plans, paid time off, on‑site wellness programs, local discounts, and special rates on hotel stays. Ongoing training and development opportunities help staff advance their careers.

Boston Marriott Newton is a premier property with 430 guest rooms and 34,090 sq ft of meeting space. Located along the Charles River in Newton, Massachusetts, the hotel offers a collaborative work culture that prioritizes growth and development across departments such as guest services, food & beverage, housekeeping, sales & marketing, and more.

We seek a highly motivated individual for our Front Desk team. The ideal candidate is a team player who leads by example, communicates professionally with guests and colleagues, and supports the team personally and professionally.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking a sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Resolve problems and “WOW” guests through recovery when things aren't quite right
• Supervise daily shift processes ensuring all team members adhere to standard operating procedures
• Conduct pre‑assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests
• Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Train, direct the work of, resolve issues, and coach front desk team members to ensure quality operation
• Maintain the Sundries shop, keeping up with inventory and ordering as necessary
• Train new Front Desk Agents to provide exceptional customer service
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments as needed
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank and communicate all pertinent information to the manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds

• Must be available to work a flexible schedule, including nights, weekends, and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• Strong desire to make an impact on others
• Outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift

$24.00 - $26.78 per hour

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.