Senior Customer Success Manager

Do you want to develop your career and make an impact in the fast‑growth, fast‑moving B2B technology space? At Informa Tech Target, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world‑shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

Location:

275 Grove St, Auburndale, MA 02466, USA

• Drive customer engagement with Informa Tech Target products, focusing on adoption, expansion and renewal
• Onboard & enable customers on product functionalities and capabilities
• Investigate customer’s current workflow and technology stack
• Uncover customer’s ideal key performance indicators, metrics of success, and areas of opportunity
• Consult customers on appropriate use cases of Informa Tech Target data and products to achieve agreed‑upon KPIs
• Drive usage and identify recommendations on appropriate integration strategies
• Build appropriate narratives, presentations, and client communications that showcase client success, areas of optimization, and upsell opportunities
• Coordinate with internal teams to proactively prevent and resolve issues and provide data, deliverables, and strategic guidance to customers
• Present and communicate, in person, over the phone or video, to end users, marketing management, sales management, and executives
• Escalate areas of concern and client challenges
• Provide and consult on marketing and sales best practices and how Informa Tech Target data and products can support clients

• Bachelor’s degree
• 4+ years of customer‑facing experience in a customer success or support role, preferably in a software or sales/marketing environment
• Preferable experience onboarding clients to SaaS products
• Knowledge of B2B digital marketing, ad‑tech, marketing automation systems, lead generation, demand generation, and content marketing
• Extremely detail‑oriented, with the ability to multitask several different product and client engagements
• Creative problem‑solving, solutions‑oriented, and strategic with a long‑term view of customer relationships
• Strong sales orientation, communication skills, client‑ready presentation skills, and writing skills
• Ability to offer perspective and guidance in a persistent manner when appropriate

The salary for this position is $75,000 - 85,000 based on experience + up to $4,000 annual bonus opportunity.

Tech Target, Inc., doing business as Informa Tech Target, including its subsidiaries, is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch.

Your request will be reviewed and considered in confidence. Informa Tech Target complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms, and on‑demand…