Endpoint Support Technician

Mass General Brigham (MGB) is a not‑for‑profit health organization that brings together doctors, nurses, business professionals, tech experts, researchers, and systems analysts to advance patient care, research, teaching, and community service. MGB strives to deliver exceptional care and believes that high‑performing teams drive groundbreaking medical discoveries. We invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Endpoint Support Tech team at Newton‑Wellesley Hospital (NWH) consists of six technicians and one shift lead. Given the high workload, the absence of one technician would significantly impact service levels. In addition to managing MGB devices, we support iPads, tablets, and some non‑MGB and MI2 devices, and we are involved in hardware, software, and application upgrade projects.

The Endpoint Support Technician I reports to the Manager or Supervisor of Endpoint Support Technicians. The position is based at Newton‑Wellesley Hospital’s main campus and typically supports computer hardware at both on‑site and off‑site locations. Responsibilities include device deployment, software installation, network testing, troubleshooting, repairs, and support for Apple products and other equipment. Service requests are tracked and documented in service management software.

The technician may be required to travel to off‑site locations for projects or support, with travel reimbursed at the MGB standard rate. Shift work is on a day schedule, and hours are recorded using MGB time clocks. The technician is required to support all hospital areas, including those requiring personal protection equipment (PPE). The technician will be trained in PPE use and will adhere to all related precautions and policies.

High School Diploma or Equivalent required;
Associate’s Degree in a related field preferred.

• 1‑2 years of customer service and IT support, including hardware and software troubleshooting (preferred).

• 0‑1 year of support or related technical field experience (preferred).

• Proficient working knowledge of associated technical systems and software.
• Proficiency with related technical systems and software.
• Solid experience with Microsoft Windows operating systems.
• Excellent troubleshooting and problem‑solving abilities across IT environments.
• Proficient written and verbal communication skills.
• Outstanding customer service, interpersonal, and organizational skills.
• Demonstrated ability to multitask, prioritize, and manage competing work demands.
• Creative, detail‑oriented, and adaptable in fast‑paced technical environments.

• Work Schedule:
  
  Monday–Friday, 8:00 am – 4:30 pm
• Location:
  
  2014 Washington Street, Newton‑Wellesley Hospital (Onsite)
• Remote Type:
  Onsite
• Scheduled Weekly
  
  Hours:
  
  40
• Employee Type:
  Regular
• Work Shift:
  
  Day (United States of America)
• Pay Range: $21.78 – $31.08 per hour
• Grade: 4
• Compensation:
  Base pay is determined by a comprehensive assessment of skills, experience, education, and certifications. In addition to competitive base pay, MGB offers comprehensive benefits, career advancement opportunities, and recognition programs.

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided reasonable accommodation to participate in the job application or interview process, perform essential functions, and receive other employment benefits and privileges.

To request accommodation, please contact Human Resources at (857)‑282‑7642.