Director, Escalation & ITIL Problem Management
Listed on 2026-10-30
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IT/Tech
IT Project Manager, Systems Administrator
Deep Health in the United States is seeking a Director of Escalation Management to lead a team of Escalation Engineers responsible for fast, thorough handling of implementation and support issues before L3 Engineering. This role owns ITIL-aligned Problem and Release Management for Services, prioritizes customer escalations, and drives root cause analysis with Product and Platform teams.
You will host Defect Review Boards, track status of fixes, coordinate patch sequencing, and communicate
This opening is for the Director, Escalation & ITIL Problem Management role at Deep Health.
Step into the Director, Escalation & ITIL Problem Management role at Deep Health in Somerville, MA, United States and grow with us.
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