Self-Service AI Program Manager: Deflect & Delight
Listed on 2026-10-30
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IT/Tech
AI Business & Operations
Bullhorn, Inc. is seeking an experienced AI/Support Operations professional to own Sophia, Bullhorn Support's self-service AI agent. You will configure, tune prompts, and manage performance, with focus on metrics like deflection and CSAT.
You will coordinate with CX Data, Enablement, and platform vendors while maintaining governance and rollback plans. The role emphasizes hands-on AI tooling, governance, and cross-functional collaboration in a fast-paced SaaS environment.
We are seeking a motivated Self-Service AI Program Manager:
Deflect & Delight to join Bullhorn, Inc. in MA, United States.
Step into the Self-Service AI Program Manager:
Deflect & Delight role at Bullhorn, Inc. in MA, United States and grow with us.
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