Director, Escalation & ITIL Problem Management
Listed on 2026-10-30
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IT/Tech
IT Project Manager -
Management
IT Project Manager
Deep Health in the United States is seeking a Director of Escalation Management to lead a team of Escalation Engineers responsible for fast, thorough handling of implementation and support issues before L3 Engineering. This role owns ITIL-aligned Problem and Release Management for Services, prioritizes customer escalations, and drives root cause analysis with Product and Platform teams.
You will host Defect Review Boards, track status of fixes, coordinate patch sequencing, and communicate
We are seeking a motivated Director, Escalation & ITIL Problem Management to join Deep Health in Somerville, MA, United States.
As a Director, Escalation & ITIL Problem Management, you will play an important part at Deep Health in Somerville, MA, United States.
We invite applications for the Director, Escalation & ITIL Problem Management position located in Somerville, MA, United States.
The following position is for a Director, Escalation & ITIL Problem Management with Deep Health.
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