Store Manager II - Newton, MA

Store Manager II – Newton, MA

Work Location: Newton Centre, Massachusetts, United States

Hours: 40 per week

Pay: $86,840 - $108,160 USD

Line Of Business: Personal & Commercial Banking

Mid‑Senior level

Full‑time

Sales and Business Development

Investment Banking

The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio, including deposits, loans, fees, and expenses. Leads, coaches and motivates the Store team to deliver a legendary employee and customer experience while achieving shareholder value through solutions and referrals. The role is responsible for Store growth by focusing on deepening customer relationships, putting the customer first, and referring them to the right Specialist to ensure we meet their needs and provide the best advice.

• Provides people‑management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling disciplinary actions as required.
• Manages a medium‑sized store and team (based on U.S. TD Bank store levelling criteria).
• Oversees and leads a medium or complex Denovo Store while growing talent, developing skills, and ensuring business results.
• Accountable for achieving both store and individual performance metrics.
• Manages multiple store locations and/or a diverse and complex customer base, if required.
• Acts as a peer mentor to developing store managers.
• Requires deep expert knowledge of business, banking, and operations.
• Requires deep expert process management knowledge and risk profiling for team processes supported, with advanced skills in identifying, tracking, and resolving gaps.
• Provides coaching, mentorship, and guidance within areas of expertise.
• Oversees management of team decisions on acceptable levels of risk (moderate to high).
• Acts as the highest point of escalation/contact within the store for issues raised by customers and internal groups.
• Originates loan applications, handles Conditions of Lending, and conducts loan closings.
• Maintains an active registration status with the NMLS (Nationwide Mortgage Licensing System and Registry).

• Undergraduate degree or equivalent experience.
• 4+ years of related experience in retail, customer service, or financial services, with supervisory, leadership, and coaching experience.
• 4+ years of proven business development skills, including strategy conceptualization and implementation.
• 4+ years of proven leadership and coaching experience.
• Experience in small‑business and consumer lending.
• Knowledge of bank product lines, services, and store operations.
• Proven ability to manage competing priorities and align efforts to meet store goals.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with all levels of internal and external customers.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficient with Microsoft Office suite.
• Notary license preferred.

• Manages the service and advice team, promoting a positive customer and colleague experience.
• Coaches and develops the team on services, products, and sales strategies to improve the customer experience.
• Ensures customer issues are handled appropriately and participates in negotiation when necessary.
• Promotes the bank’s presence and brand in the community.
• Builds relationships and proactively addresses customer needs.
• Contributes to achievement of service and customer experience targets.
• Provides oversight of store premises to ensure a professional appearance.
• Ensures colleague scheduling aligns with customer demands.
• Owns complex daily operational and administrative duties.

• Creates store‑specific strategies to grow the business.
• Uses reporting to identify opportunities for deposits, investments, and loan growth.
• Partners with specialists to grow and advise new and existing customers.
• Works with partners, including small business, commercial, and wealth to…