Manager of Maintenance Operations

Manager of Maintenance Operations
Newton, MA
$100,000 – $120,000+ / year

A property management company covering a mixed residential and HOA portfolio in the Boston area is hiring a Manager of Maintenance Operations to run the maintenance department end to end. This role is 80% in the office, 20% in the field. You’ll report directly to the COO and own everything from response times to vendor relationships to the department’s bottom line.

This is a senior leadership role for someone who’s managed field teams before and wants to run an entire maintenance operation, not just one property.

• Own overall service-level response times across the maintenance department
• Keep the work order backlog under control and visible to leadership
• Set and enforce field quality standards across the portfolio
• Manage vendor capacity and relationships so crews and contractors can cover demand
• Own department profitability — budgeting, cost control, and margin on maintenance work
• Directly manage and coach a structured team: a Field Operations Specialist, a Project Manager/Estimator, the Maintenance Coordination Team, and field technicians
• Run the department day to day inside Property Meld, Buildium, and Quick Books Online
• Report regularly to the COO on service levels, backlog, and department performance
• Build and maintain the processes that keep a mixed market-rate, luxury, and HOA portfolio running smoothly

Maintenance is the department residents notice the most — when it works, nobody thinks about it; when it doesn’t, everything else looks bad. You’re the one keeping response times fast, crews accountable, and the department actually profitable while doing it.

• 5–7+ years of progressive experience leading maintenance, facilities, construction services, or field operations
• Direct people management experience over field teams — you’ve hired, coached, and held people accountable before
• Comfortable owning a budget for a maintenance department, not just following one
• Experience with Property Meld, Buildium, or similar software, or quick to pick up new systems
• Vendor management experience — sourcing, negotiating, and holding contractors to their word Strong communicator, comfortable reporting to a COO and coordinating across a multi-person team
• Comfortable working across different property types — market rate, luxury, and HOA/condo communities all run a little differently
• A problem-solver who can prioritize a backlog and keep response times tight

• Performance-based incentives and bonuses
• Employer-sponsored health insurance
• 15 paid PTO days
• 5 paid sick days
• Paid company holidays