Director, Retail Operations - Miami

Director, Retail Operations - Miami

Director, Retail Operation sis responsible for delivering world class execution of Panera operational expectations in the bakery-cafes by translating brandobjectivesto cafes and associates. This means acting like an owner as well as leading and developing leaders to deliver great experiences to associates and guests in a way that builds trust that creates loyalty with our team members and guests andcreatesvalue in the market through growing sales and delivering profit growth.

• Responsible for creating the strategy and vision for the market to achieve the execution of all Panera standards for guest service, marked-wide operating systems, profitability, new unit growth, food quality and safety, and people development.
• Responsible for achieving key business results and growing the business through coaching, development, and accountability of cafe management teams for the executionagainstthese standards and processes.
• Effectively understands, applies, and communicates the business’priorities, and is considered an SME of Panera’s operating systems, and the application throughout the market.
• Responsible for and the champion for achieving results through collaboration, communication, and implementation and sustained management of all new products, processes, and programs.
• A proactive partner, working cross-functionally with market and region-level support (Operations, HR, business development, etc.) creating discipline around channel execution by providing resources and supporting cafes that ultimately drive business results.
• Ensures that the right processes and behaviors are practiced by each cafe’s management team to deliver on the market’s established goals and to protect Panera’s brand identity and purpose.

• Responsible for unlocking and building the capabilities and performance of cafe management teamsdemonstratedthrough Panera’s Guiding Values and ourpeoplepractices. These consist of recruitment,selection, DE&I, compensation, development/training, performancemanagementand coaching, as well as succession planning.
• Creates the market’s People strategy andmaintainsa pipeline of talent to support the growth and talent needs within the market, to continually elevate employee performance and capability.

• Responsible for ensuring the cafescomply withall established operational standards, policies, and federal and state employment laws, around employment and food and workplace safety.
• Ensure cafes foster andmaintainan inclusive and engaging work environment where every associate can show up authentically, free of discrimination and harassment.

• Acts like an owner
• Defines vision and purpose
• Unlocks Potential
• Builds trust
• Collaborates
• Delivers results

• Multi-unit experience or related experience preferred butnotrequired.
• Some college education/certification or related experience preferred butnotrequired.
• Firm understanding of business outcomes (sales drivers, profit drivers, reading P&L and financialreports).
• Excellent communication skills andcanleveragethese skills to influence others.
• Self-motivated and can plan, prioritize, schedule, and manage a market-wide calendar.
• Has the ability to build high performing teams throughselection, coaching and development and has strong coaching skills to continuously develop a team of managers.
• Is motivational and can inspire teams to perform ata high level, create roleclarityand hold leaders at different organization levels accountable.
• Proficient with Microsoft Office (Outlook, Work, Excel, PowerPoint, etc.),…