Inside Sales Representative

SUMMARY

The Inside Sales Representative role is accountable for providing excellent customer service with a commercial focus. The Inside Sales Representative is expected to complete daily tasks in a timely and accurate manner, while meeting and exceeding quarterly targets. The ISR is responsible for prospecting and new business development. ISR’s direct their effort in order to have the greatest overall impact on company results.

Potential Inside Sales Representatives must possess the skillsets and capacity to develop into a Field Sales Manager role.

• Maintaining and developing relationships with existing customers via phone calls and emails.
• Making accurate, rapid cost calculations, and providing customers with quotations.
• Negotiating the terms of an agreement and closing sales.
• Gathering market and customer information and providing feedback on future buying trends.
• Representing your organization at trade exhibitions, events and demonstrations.
• Negotiating variations in price, delivery and specifications with sales managers.
• Advising on forthcoming product developments and upselling special promotions.
• Identifying new markets and business opportunities.
• Recording sales and order information.
• Reviewing your own sales performance, aiming to meet or exceed targets.
• Other duties as directed by the Commercial Manager or Sales Manager
• Identify and investigate customer requirements and provide solutions to meet their needs.
• Partner with outside Field Sales Managers to help drive sales and improved customer service.
• Proactive outbound calling to sales leads in order to develop customer base.
• Develop an excellent understanding of the strengths and weaknesses of the competition and develop strategies to gain market share based on the opportunities presented from this analysis.

• Accomplishes all tasks as appropriate.

• College graduate in business preferred but not essential.
• Intermediate math skills.
• Strong sales experience in a relevant environment (e.g. Manufacturing, B2B environment etc.).

• Excellent communication skills, both verbal and written.
• Ability to develop face to face sales techniques.
• Strong team player and the ability to work under pressure.
• Ability to prioritize and multi task.
• Excellent administrative skills.
• High levels of professionalism with strong attention to detail.
• Ability to demonstrate creativity and initiative in a sales environment.
• Highly driven and enthusiastic sales professional.
• A proven record of negotiating and securing new business.
• An ability to assimilate and practice key account management principles.
• Proficient in Microsoft office with the ability to type 40 WPM.

• Achievement Orientation
• Innovative
• Initiative
• Problem Solving
• Team player

• The Company retains the right to change or assign other duties to this position.

Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to frequently remain in a stationary position. Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work primarily in a climate controlled environment with minimal safety/health hazard potential.