Associate Director of Sales

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

COMMUNITY NAME

Sunrise of Newton

Job

61

JOB OVERVIEW

The Associate Director of Sales (ADOS) is responsible for supporting and assisting the Sales and Marketing team in achieving the Community's occupancy and revenue goals. Responsibilities include assisting the Sales and Marketing team in managing the community's sales and marketing database (CRM), maintaining appropriate sales collateral, supporting the scheduling and execution of on-site sales and marketing events, coordinating resident move in administrative to in-person activities.

In addition to these core duties the ADOS may, under the supervision of the Director of Sales (DOS), Director of Sales and Marketing (DSM), or Sales Specialist (SS), work to advance leads through the sales process. This work may include conducting callouts, taking call-ins, and conducting presentations with internal customers.

RESPONSIBILITIES & QUALIFICATIONS

Job Description

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

• Assist the Sales and Marketing team in maintaining a thorough working proficiency in the customer relationship management (CRM) lead tracking system.
• Support the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system.
• Support the Executive Director (ED), DSM, and DOS in building a trusting and positive relationship with prospects by understanding the Sunrise product and how Sunrise can meet the customers' needs.
• Assist the ED, DSM, and DOS by ensuring model suite(s)/apartment(s) are well maintained and presentable.
• Support the ED, DSM, and DOS in setting, tracking, and accomplishing sales goals in a timely manner.
• Demonstrate effective telephone skills producing qualified leads and appointments.
• Prepare the resident's Administrative File according to Sunrise and state/province specific regulatory requirements where applicable.
• Manage the move-in process as outlined in the Resident Move-In Checklist.
• Meet with the resident and/or family on the day the Move-In Fee is placed and review the Move-In Packet ensuring all information is explained.
• Coordinate and facilitate the Resident Assessment with the Resident Care Director (RCD) and Assisted Living Coordinator (ALC)/Reminiscence Coordinator (RC).
• Ensure all Sunrise and required state/province forms are completed by the resident and/or family on or before move-in date.
• Schedule the Resident Agreement Signing on Move-In day, collect any remaining paperwork, and review the welcome packet with the resident and family member(s).
• Orientate the resident and family to the community, present the room to the resident and family, and explain the telephone and emergency procedures systems and other services (hair care/salon, transportation, activities, etc.).
• Arrange lunch or dinner for the resident and family members on Move-In day.
• Ensure the suite/apartment is ready for Move-In using the Suite Readiness Checklist.
• Communicate any necessary suite/apartment readiness needs with the Maintenance Coordinator.
• Maintain an open and ongoing dialogue with the resident and/or family from the time the Move-In Fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needs.
• Initiate communication with…