Call Center Scheduler

At Image Care Radiology, we offer a wide range of diagnostic imaging services across 20+ locations in Northern and Central New Jersey. Our outpatient centers provide affordable, high-quality care in a patient-focused environment. Join our growing team and help us deliver exceptional medical imaging while advancing your career in a supportive, dynamic setting. Be part of a team that values your skills and contributions!

Image Care Radiology
Seeking Three Full-Time Call Center Schedulers for our Hackettstown office. All new hires are required to attend first-day orientation at our Mount Olive office before reporting to their assigned work location or training site.

Monday - Friday 10:30am - 7:00pm

• Initial training days and times will be discussed and agreed upon between the manager/supervisor and the employee.

This role is responsible for delivering high-quality customer service while efficiently managing appointment scheduling, patient communications, and account updates. Ensure a smooth and professional experience by addressing inquiries, coordinating imaging appointments, and supporting patients through the scheduling and preparation process.

• Receive incomings calls from customers and assist them with their needs over the phone
• Assist in setting appointments for patients and doctor's offices either through inbound or outbound calls
• Gathers information related to customers’ concerns and provides appropriate resolution
• Open and maintain customer accounts by updating account information
• Escalate customer concerns that are critical or requires immediate resolution beyond agent capability
• Process orders received electronically or over the phone with the patient
• Call patients to update them with their upcoming scheduled procedures including clinical preparations
• Perform any other related duties as required or assigned.

• Customer service: 1 year (Required)

• Health insurance
• Vision insurance
• 401(k)
• Paid time off

• Hackettstown, NJ:
  Reliably commute or planning to relocate before starting work (Required)

Flu Vaccination & Proof of MMR Requirement :
It is Image Care's Company Policy that all personnel must be vaccinated with the MMR and the yearly flu shot.

Image Care Centers provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.