Help Desk Technician
Job in
Newton, Sussex County, New Jersey, 07860, USA
Listing for:
Exor Solutions Inc
Full Time
position
Listed on 2026-11-13
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
* Provide Level 1 technical support for faculty, staff, and students.
* Troubleshoot Windows computers, laptops, Chromebooks, printers, and classroom technology.
* Assist with Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
* Support user account creation, password resets, and basic Active Directory/Microsoft Entra .
* Troubleshoot basic network connectivity, Wi-Fi, and internet access issues.
* Install, configure, and maintain computers, software, and peripherals.
* Support classroom technology, including interactive displays, projectors, and audiovisual equipment.
* Document technical issues, troubleshooting steps, and resolutions in the helpdesk ticketing system.
* Assist with device deployment, inventory management, and equipment replacement.
* Escalate complex technical issues to senior IT personnel when necessary.
* Follow established cybersecurity policies and help protect sensitive student and staff information.
* Assist with school events requiring technology or audiovisual support.
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