Home Care Agency Assistant Supervisor

Job Title
:
Home Care Agency Assistant Supervisor

FLSA Status
:
Exempt

Salary Range
:
See Salary Scale

Job Summary
:
Home Care Agency Staffing Coordinator/Certified Nursing Assistant Supervisor is responsible for coordinating high volume Participant and Caregiver schedules, fielding a wide-variety of phone calls, general administrative tasks, assisting CNA’s/PCA’s/Housekeepers in the home setting, to ensure the tasks are being met for participants, able to make independent decisions when needed and having availability for On-Call duty. Oversees all administrative staff. Position reports directly to the Home Care Agency Supervisor.

Education
:
High School Education required; associate degree preferred

Experience
:
Minimum one year of employment in an office setting. Minimum one-year Supervisor experience.

Number and Type of Employees Supervised (optional): 10 or more CNA’s/PCA’s/Housekeepers/Administrative staff.

Licensure, Registry or Certification Required
: NC drivers’ licenses. RN or LPN required.

Special Training
:
Must be able to work effectively in a team environment. Must possess excellent communication, interpersonal skills. Be knowledgeable in multiline computer operations and phone systems as well as excellent writing and reporting skills. Have at least one-year experience with the frail elderly population.

Immunizations
:
Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.

Ages Of Patients Rendered Care
:
Neonate/Infant Early Childhood Adolescent.

• Represents Senior TLC's Home Care Agency with accurate and comprehensive information as requested by guests / visitors and staff.
• Staffing Coordinator will be responsible for the development and coordination of participant and employee schedules.
• Ensures appropriate staffing patterns under the direction of the Agency Supervisor.
• Assists with staff development, training, and orientation.
• Supervises Home Care Agency CNAs under the direction of the Home Care Agency Supervisor.
• Knows about and consistently follows confidentiality and privacy policies and procedures.
• Makes independent decisions for the organization as needed and complies with all State regulations.
• Knowledgeable of all Senior TLC services.
• Assists with Chart Audits quarterly, receiving, investigating, and resolving complaints.
• Completes rounding's with CNAs/PCAs/Housekeeping/Administrative staff monthly.
• Assists with completing participant surveys to assess satisfaction.
• Participates in On-Call Duty after hours and on weekends.
• Assists Home Care Agency Supervisor with delegated tasks.
• Supports PACE of the Southern Piedmont’s mission to encourage and support the quality of life of seniors wishing to continue living in the community; its vision to be the preferred provider of individualized care for seniors in the community; and its values of respect, integrity, accountability, compatible goals, and compassionate care.
• Other duties as assigned.

Mid-Senior level

Full-time

Management and Manufacturing

Hospitals and Health Care