Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

We’re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Provide leadership over three H&R Block tax offices and lead the customer-centric teams in those offices to accelerate the seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required.
• Start a flexible part-time schedule in the fall and transition to full-time from January to April, including evening and weekend hours as needed. This role is in-person and not remote.
• Lead daily team meetings and communicate essential information to tax office associates; create associate work schedules across all offices and manage timekeeping and labor.
• Travel between offices as required.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist the DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns.
• Build an engaging team environment across all offices through training and coaching, recognizing outstanding associate contributions.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the demonstrated ability to grow and develop associates.
• Aptitude for growth plan execution and ability to lead toward a growth culture.
• Strong decision-making and judgment skills; ability to function well in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills and a customer-centric mindset that seeks to understand and exceed client needs.
• Computer proficiency with the ability to use MS Office.
• Bachelor’s degree in a related field, or a high school diploma with the equivalent combination of experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (with eligibility).
• Check out all available benefits at

We are committed to building a connected culture where trust, care, and connections help us work together, and where everyone feels safe to bring their authentic self to work and belongs to a larger team. H&R Block is an equal opportunity employer and we welcome diversity in the workplace.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.