Senior Engagement Engineer

Requisition d Date:
Sep 29, 2026

Work Area:
Consulting and Professional Services

Career Status: Professional

Employment Type:

Regular Full Time Expected Travel: 0 - 50%

Location:

Newtown Square, PA, US, 19073

Career Level:

T3-1

Original Posting Date: 08/31/26

Job Title:

Senior Engagement Engineer Work Model:
Hybrid work model

Travel:
Position requires up to 50% domestic travel to various, unanticipated customer sites to deliver SAP services.

Requisition  Area:
Consulting and Professional Services Expected Travel: 0 - 50%

Career Status: Professional

Employment Type:

Regular Full Time

Career Level:

T3-1

Additional Locations:
Original Posting Date: 08/31/26

Job Title:

Senior Engagement Engineer

Location:

Newtown Square, PAWork Model:
Hybrid work model

Purpose and Objective: SAP Industries, Inc. seeks a Senior Engagement Engineer at our Newtown Square, PA location to support a long-term post-sales engagement between the customer and SAP which includes adoption, consumption, and operation of digital innovation in SAP centric solutions.

Expectations and Tasks:
Manage relevant activities to proactively support customer success or to resolve critical situations if required. Work in an engagement with a limited scope or together with a team with more experienced colleagues which help in judging situations and the creation of action plans for complex situations. Understand the customer's business, organization and how that organizational structure may affect the customer's success with SAP.

Support analysis of current customer situation, maturity of SAP solution operations, and IT service delivery Engagement Setup. Explain the scope of the engagement with the customer. Understand engagement roadmap, innovation roadmap, focus areas and high-level delivery plan. Understand goals and key performance indicators for the engagement. Agree and implement governance model. Expedite SAP's collaboration platform at the customer’s end. Explain the initial action plan to the customer as the starting point for the engagement.

Align action plan with the account team and other internal stakeholders as required. Contribute to executive meetings and provide an overview of the engagement contribution to demonstrate the value delivered. Understand engagement performance expectations and adhere to delivery standards and KPIs Engagement Development. Highlight opportunities outside the area of responsibility to the account team. Support customer retention and contract renewals.

Education and Occupational

Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and six (6) years of experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies

Experience:

Experience must include four (4) years involving each of the following:

Managing customer escalations;

SAP Cloud Suite Portfolio;

Incident Solving Process;

Database Business Process Analysis;

Business Application Components;

Utilizing Net Weaver for Customer Support; and System performance analysis.

Travel:
Position requires up to 50% domestic travel to various, unanticipated customer sites to deliver SAP services.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy .Internal use only: reference code lhrs
4262

SAP:

SAILEX:

OUT We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global…