Services Engagement Expert

• Compensation: USD 138,400 - USD 235,280 - yearly

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Original Posting Date: 10/12/26

Job Title: Services Engagement Expert(multiple positions available)

Location: 3999 West Chester Pike, Newtown Square, PA 19073

Purpose and Objective:

SAP America, Inc. seeks a Services Engagement Expert at our Newtown Square, PA location to establish and manage a long-term engagement between the customers and SAP.

Expectations and Tasks:

Drive the delivery of relevant premium engagement services to pro-actively prevent or to resolve critical situations even in complex environments. Analyze current customer situation, maturity of SAP solution operations, and IT delivery. Understand the strategic direction of the customer and the industry sector the customer is operating in. Identify innovation potential for the customer Engagement Setup. Align and refine the scope of the engagement with the customer.

Define and agree with customer on engagement roadmap, innovation roadmap, focus areas, and high-level delivery plan. Drive agreement on goals and key performance indicators for the engagement with the customer. Expedite SAP’s collaboration platform at the customer. Define initial action and service plan with the customer as the starting point for the engagement governance. Align with account team to define and position collaborative service offerings from SAP.

Facilitate executive meetings, provide an overview of the engagement contribution to demonstrate the value delivered. Manage engagement performance regarding delivery standards and KPIs engagement development. Within own area of responsibility identify opportunities at the customer and create a value proposition. Drive customer retention and contract renewals. Drive positioning of SAP's strategic initiatives and focus topics to the customer. Own the communication for all engagement related topics between the customer's organization and SAP during the engagement lifecycle.

Align schedule, trigger, and follow-up on customer feedback (e.g. Qualtrics surveys) Engagement Management and Planning. Own and manage the customer entitlement while adhering to entitlement or contract guidelines.

Education and Occupational

Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and five (5) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies

Experience:

Experience must include five (5) years involving each of the following:

• End-to-End SAP business technical solution architectures;
• SAP’s Enterprise Solutions, Industry Solutions, Platform Solutions, Saas Solutions, Third-Party Technologies or Partner Technologies;
• SAP HANA, S/4 HANA, or SAP Business Technology Platform;
• Leading design, implementation, and change management projects;
• SAP Value management and quality management practices;
• Facilitating, negotiating, and de-escalating in core SAP technical areas and platforms;
• Building a comprehensive…