Technical Trainer

Every day, Cen Trak enhances the lives of patients, staff, and their families in healthcare facilities around the world.

The global demand on healthcare has never been greater as the population grows, people live longer, and chronic illness rises.
To meet this challenge, Cen Trak helps to make hospitals as safe and efficient as possible so that clinicians can spend their time on what matters most – patient care. It achieves this through advanced, cloud-based software solutions and IoT devices that are used to locate essential medical supplies, equipment, and people. This ensures that the right care is given to the right patients at the right time.

Historical analytics and expert-led consulting services also provide opportunities to optimise and enhance daily clinical workflows for an improved patient experience.

Function:
Customer Service & Contact Center Operations

Job Type: Regular / Permanent

Role Type:
Full time

It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.

Cen Trak is a leader in Real-Time Location Systems (RTLS) and a subsidiary of Halma plc. Recognized for its innovation and growth, Cen Trak provides enterprise-wide installations in healthcare facilities worldwide. We offer robust Enterprise Location Services™ that track and monitor the movement of equipment and people in real-time, enhancing healthcare operational workflow and patient care quality.

The Technical Trainer role is multidisciplinary in nature, and travel to customers’ premises is often required. This individual will be responsible for delivering effective training to both internal staff and external partners. In addition, the Technical Trainer will assist in creating and documenting product training materials. An excellent understanding of hardware functionality is necessary. He/she will work to drive a high level of partner/ customer training satisfaction.

Duties also include identifying appropriate product improvements to optimize customer satisfaction.

We are seeking a dynamic and experienced Technical Trainer to deliver high-impact training programs on both software and hardware solutions to internal teams, customers, and partners. This role requires excellent communication skills, a strong technical background, and a passion for teaching. The ideal candidate will have expertise in software applications, hardware configuration, technical support, and instructional design.

• Develop and Deliver Training:
  Create and conduct onsite and virtual training sessions to teach channel partners and staff about our RTLS products, ensuring a clear understanding of technical concepts for users of varying skill levels.
• Technical and Field Support:
  Provide onsite and remote training and demonstration support, conduct hands‑on demonstrations, and offer technical troubleshooting during sessions.
• Create Learning Materials:
  Develop high-quality training resources, including presentations, user manuals, video tutorials, quick reference guides, and other learning aids. Assist with the creation of training documentation.
• Learning Management System (LMS) Management:
  Utilize the LMS platform to track training progress, manage certifications, and evaluate training effectiveness.
• Customer Satisfaction and Feedback:
  Ensure high levels of training satisfaction, collect feedback, and implement improvements based on customer and partner needs.

• Bachelor’s Degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field.
• 5+ years of experience in technical training, with a strong understanding of both software and hardware systems.
• Excellent analytical, interpersonal communication, and presentation skills.
• Experience with e‑learning tools, LMS platforms, and maintaining training documentation.
• Ability to travel 50%-75% to deliver training and support at customer premises.
• Must be able to pass credentialing criteria for healthcare contractors.
• Provide in-depth training detailing how to create an RTLS map design properly, conduct a site survey…